Return and Exchange Policies

The Best License, values customer satisfaction and strives to ensure all products arrive and are installed correctly. However, we understand that in some cases, it may be necessary to request an exchange or return. Our exchange and return policy is designed to be fair and easy to follow.

1. Right of Withdrawal

According to the Consumer Protection Code, you have the right to cancel your purchase and request a return within 7 days of receiving the product. To exercise this right, simply contact us via email at contato.bestlicencas@gmail.com or WhatsApp. (11) 97379-9664 and fill out the form to start the return process. The product must be returned and completely uninstalled from your computer.

2. Exchanges

If you wish to exchange a product, the first step is to contact us via email contato.bestlicencas@gmail.com or WhatsApp (11) 97379-9664.

2.1 - Starting the exchange process:
After your exchange request is approved, you will receive an email with updates on your product or even necessary repairs.

3. Factory Warranty

All our products come with a 1-year warranty. If the product develops manufacturing defects within this period, you can request an exchange or return. Contact us to begin the warranty process.

4. Return Process

Once your return request is approved, you'll receive your refund within the established timeframe, depending on your payment method. This return process is free of charge.

5. Contact

If you have any questions about our exchange and return policy, please contact us:

Customer Service Channel:

Email: contato.bestlicencas@gmail.com
Telephone: +55 11 97379-9664
Opening hours : Every day, 08:00 to 19:00

Thank you for choosing Best License and we're here to help if you have any issues with your order!